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Frequently Asked Questions
Common questions about ordering and customization.
We have a 20-piece minimum order requirement. This applies to all bulk orders for teams, schools, clubs, and organizations.
Yes! We offer volume pricing for schools, teams, clubs, and corporate groups. The more you order, the better the pricing. Contact us for a custom quote based on your order size.
Absolutely! You can mix all sizes (XS–4XL) in your bulk order. There's no requirement to order the same size for all pieces.
Production time is typically 25–35 days, plus shipping time (approximately 7 days depending on location). If you request a pre-production sample, add 10 days for that process.
Yes! During checkout, you can request a free pre-production sample photo. We'll create a sample, send you photos for approval, and only begin full production once you approve.
We offer five custom knit sweater styles, each available in regular and cropped fits. Choose from cardigans, pullovers, and crewnecks — all designed to be customized with your colors, logos, and text.
Because each sweater is made just for you, we only accept returns if the final product does not match what was approved at checkout. If the error is on our end, we'll make it right — either with a full refund or a remake.
We use 100% premium acrylic yarn, known for durability, vibrant color retention, and comfort. Every sweater is made to last over 10,000 washes.
Absolutely. Upload your logo in the design tool and place it wherever you like. Not sure how it'll look? We can create a mockup to help you visualize the final design.